Accounting
Category: Accounting / Billing
Incorrect Invoice Balance
- If your invoice reflects an incorrect balance, you have particular questions pertaining to the billing department, or if you need to speak with our accounting department on future or past invoices, please write in the subject line of the work order:
- "Invoice Inquiry"
- Please include all information pertaining to your inquiry.
Incorrect Copy/Print Totals
- If you believe you were billed improperly for copies and prints you did not make, please submit a work order with the subject line:
- "Copy/Print Mischarge"
Conference Room Fees
- If you booked the conference room and were unable to use it or cancel the reservation, please send us a work order with the following subject line:
- "Conference Room Mischarge"
Refunds and/or Credits
- If you believe that you're entitled to a refund, credit, or have questions concerning a security deposit, please submit a work order with either of the following subject lines:
- "Refund Inquiry"
- "Credit Inquiry"
- Additional information:
- Please make sure to put what the credit/refund is for, and how it was introduced to you.
Security Deposits
- If you have questions on the security deposit, please submit a work order with the subject line:
- "Security Deposit Inquiry"
- Additional information:
- Security deposits generally take 4-5 weeks to be returned.
- Sunshine will allow you to use your security deposit for last month's rent.
Terminate Agreement
- If you need to terminate your license agreement, please fill out a Termination Request, which can be found on the Sunshine website next to Work Orders.
- NOTE: Only the primary account can make a Termination request.
- For questions pertaining to your pending termination request, please use the subject line:
- "Termination Inquiry"
- NOTE: As with Terminations, this is also true for UPSIZE and DOWNSIZE REQUESTS.
