Sunshine Community User Guide

Category: PhotoCopier

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Making Copies

• To make copies, a login is required.
• All companies receive a copy access code on the day of their move-in.
• If you have not received your access code, please submit a work order with the subject line:
  • "Need Login for Photocopier"

Receiving Error Messages

• If you see an error message on the machine, please notify Sunshine staff immediately, so that we can address the matter as quickly as possible.
• Possible error messages:
  • Change Toner
  • Change Imaging Unit
  • Jam
  • Other times, there may be a code (for example: c-12c0).
• When one or more of these errors occur, please submit a work order with the following subject line:
  • "Photocopier Error"
  • If possible, please list any codes, or alerts it may have.

Logging In and Using the Copier

• On the day of your move-in you are designated a login ID and password for the two copier machines on your floor.
• To learn how to scan, print, and make copies please click on your location below.

Konica Minolta

• Where: NoHo: Floors 2, 3, and 4.

Canon

• Where: NoHo: 6th Floor / All of Tribeca West

• If you experience any problems with scanning and/or making copies, please submit a work order with the subject line:
  • "Scanning Assistance / Copy Assistance"

No Working Machines

• If there are no working machines on your floor, please contact an office manager ASAP via work order.
  • The office manager can take your files via email and print them out on an alternate floor.
  • If you need to make copies, we can set up a temporary login code on an alternate floor.

Other Issues

• NO PAPER
  • Please submit a work order with the location of the affected printer and our team will replenish the paper ASAP.
• PRINTING STRANGE
  • If your document is printing unnaturally, or you are experiencing issues with the color, please submit a work order, and we can recalibrate the machine.
• BILLING QUESTIONS
  • Please click here.
• PRINTING ON ADDITIONAL FLOORS
  • Because of Sunshine's unique code specific setup, printing and copying is allowed only on the floor to which you are located.
  • If you have more than one workstation on MULTIPLE FLOORS, you can have access to printers on those floors.
    • Does that mean you can have another MAILBOX?"
    • To help minimize confusion in the mailing process, we require that companies have only 1 physical mailbox.

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