Sunshine Community User Guide

Category: Printer

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Unable to Print

• If you're having trouble printing, please take a look at the following before submitting a work order:
  • Are you connected to the ethernet?
    • Please plug into your ethernet port if you are not connected to the internet.
  • Are you printing to the correct printer?
    • If you've changed floors or just moved in, you will need to be networked to the proper printers.
  • Are you getting an error message?
    • Please see the following section.

Receiving Error Messages

On the Machine:

• If the printer states an error because you've sent a document to the printer, chances are it's either:
  • Wrong Password and/or Access Code
  • Your login has not been programmed into the printer yet.
• For proper login information you will need to submit a work order with the subject line:
  • "Need Login Information"
• If you get an error message with a specific group of numbers (for example: c-12c0), or a message that reads, "Please change the Imaging Unit, or Change the Toner", please submit a work order with the subject line:
  • "Printer Needs to be Serviced"
  • And please make sure to include any information that may apply.

On Your Computer:

• If you get an error on your computer, it could be any of the following:
  • Corrupt drivers
  • Incorrect access code settings
  • The printer may be offline in which it will need to be restarted by the office manager.
  • If you need an office manager to look at your printer settings, please submit a work order with the subject line:
    • "Printing Errors"

Printer Drivers (networked printing access)

• This is the most common scenario, and can be quickly addressed by our team.
• To get started, submit a work order with the following subject line:
  • "Printer Drivers: MAC (or PC)"
• Again, it is important and helps reduce the turnaround time with all of the proper information within the work order. Supplying our team with the operating system (Mac or PC), is highly suggested.

Login Code & Password Information

• This applies to both the photocopier and the printer (as they are one in the same).
• As a note: Your 2-digit number is simultaneously your physical mailbox number:
  • For example: Mailbox 34 is also your Access ID on the printer.
• Depending upon your location, your password will either be 4 or 8 digits long, and is usually the 4 digit code give by the primary account holder upon the license agreement signing process:
  • NoHo Floors: 2, 3, 4 are Konica Minolta machines and require 8 digit passwords.
  • NoHo Floors: 6 and Tribeca West (all floors) are 4 digits only.
• Your office manager will be able to assist you with this information.
• To obtain your code, please submit a work order with the subject line:
  • "Login Code Request"

Print/Copy/Scan

• Instructions on printing: LAFAYETTE, TRIBECA.

Other Types of Paper

• If you have other types of paper, card stock, glossy, or transparency, you will need to use the bypass tray.
• If you're familiar with printer settings, all you have to do is ensure that the BYPASS tray is activated.
  • This can be found in the properties settings of your selected printer.

• Since Sunshine has 2 different printers (Konica Minolta and Ikon Canon) there are also 2 different methods of printing bypass. Below are the following methods for printing bypass:

Konica Minolta

• PC:
  • From the document > file print > from designated printer > go to properties
  • Go to Fiery Printing
  • From here, click ok, and send your print.
• MAC:
  • From the document > file print > from designated printer > Printer Features > Paper Settings > select Bypass

• If you experience any problems, please submit a work order with the subject line:
  • "Bypass Printing Error"

Ikon Canon

• PC:
  • From the document > file print > from designated printer > go to Advanced
  • Then go to Paper Source, and select Bypass
• MAC:
  • From the document > file print > from designated printer > go to Special Features
  • Then select Paper Settings, and set to Bypass

Printing/Copying on Envelopes

• Envelopes have proven to be a very difficult process, and have a tendency to not work.
• If done incorrectly, often the envelopes will get stuck inside of the printer, creating jams and possible damage.
• For assistance with this procedure, please submit a work order request with the subject line:
  • "Envelope Printing"

Printer Jammed / Out-of-Order

• Firstly, we understand that this can be a frustrating experience.
• What we need from you when this happens:
  • A work order with the subject line: "PRINTER JAMMED", and we will address it ASAP.
  • Any additional information on how the printer was jammed, and any symptoms or error codes is greatly appreciated.

• FYI: usually the machine will be fixed that day, but in the event that it needs to be serviced by one of our technicians, we have an additional printer on the same floor.

No Working Machines

• If there are no working machines on your floor, please contact an office manager ASAP via work order.
  • The office manager can take your files via email and print them out on an alternate floor.
  • If you need to make copies, we can set up a temporary login code on an alternate floor.

Other Issues

• NO PAPER
  • Please submit a work order with the location of the affected printer and our team will replenish the paper ASAP.
• PRINTING STRANGE
  • If your document is printing unnaturally, or you are experiencing issues with the color, please submit a work order, and we can recalibrate the machine.
• BILLING QUESTIONS
  • Please click here.
• PRINTING ON ADDITIONAL FLOORS
  • Because of Sunshine's unique code specific setup, printing and copying is allowed only on the floor to which you are located.
  • If you have more than one workstation on MULTIPLE FLOORS, you can have access to printers on those floors.
    • Does that mean you can have another MAILBOX?"
    • To help minimize confusion in the mailing process, we require that companies have only 1 physical mailbox.

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