Phone
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What is Capanis?

  • Capanis is the Internet and VoIP Phone provider for Sunshine Suites.
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Phone Service

  • If you need a phone and would like to know about what services are included, please submit a work order.
  • Our company, Capanis, will connect with you ASAP.

Setting Up Voicemail

  1. Press the Envelope button on the Linksys phone or dial 5555 on the SNOM phone to access the voicemail system.
  2. Key in your access code, which is by default the last four digits of your telephone number.
  3. The system will prompt you to change this pass code and record your name. Please be aware that this is not the greeting that callers will hear.

Record a Greeting

  1. To record your greeting that callers will hear, you need to go into your mail box (I.E.: option 1 on your voice mail system prompts)
  2. Please note that you will hear options to record your busy greeting (I.E.: the greeting that callers will hear when your lines are busy) and your don't answer greeting (I.E.: the greeting that callers will hear when your phone isn’t being answered).
  3. Please follow the prompts from then on or call Support if you require additional help.

Checking Voicemail Remotely

  1. Dial your telephone number and press the * button when you hear your voicemail greeting
  2. Enter your pass code after being prompted and press #
  3. Please follow the voice prompts to check messages or activate other features

Setting Up Phone Features Remotely

  1. Dial your telephone number and press the * button when you hear your voicemail greeting
  2. Enter your pass code after being prompted and press #
  3. Please follow the voice prompts to activate/deactivate features

Phone Feature Codes

  1. Call Forwarding Always Activation * 72
  2. Call Forwarding Always Deactivation * 73
  3. Call Forwarding Busy Activation * 90
  4. Call Forwarding Busy Deactivation * 91
  5. Call Forwarding No Answer Activation * 92
  6. Call Forwarding No Answer Deactivation * 93
  7. Calling Line ID Delivery Blocking per Call * 67
  8. Calling Line ID Delivery per Call * 65
  9. Cancel Call Waiting * 70
  10. Clear Voice Message Waiting Indicator * 99
  11. Direct Voice Mail Transfer * 55
  12. Do Not Disturb Activation * 78
  13. Do Not Disturb Deactivation * 79

Additional Inquiries

  • If you have additional questions, please fill out a work order and Capanis will respond to you in a timely manner.

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