Sunshine is committed to keeping all communication on record between its clients and staff. We ask that all Shiners use the work order system exclusively for their own protection when contacting the Sunshine Staff.

• All Shiners may submit a work order regarding any questions, concerns, or requests.
• Sunshine only supports the services it provides, IT related questions not pertaining to internet service, firewall, or VoIP phone service will not be answered
• Sunshine reserves 1 business day to respond to any work order with the exceptions of internet or electrical failure, fire, and security breaches including robberies.
• In the event of an emergency go directly to your receptionist and he/she will notify your Community Office Manager for you.

Submitting a Work Order

1. Click the link marked Work Orders under the heading Account

1. Click the Create a Work Order button
2. To better route work orders to the appropriate individual use the Category drop down menu

1. Put in a proper Subject and be as descriptive as possible in the space provided
   

1. You will receive notice within 1 business day that your work order has been received

1. You will receive email notifications every time it is updated
2. Your Community Office Manager will use the system to to gather more information, or provide you with instructions in order to complete your request
3. Responses will be delivered to your inbox from the email address moc.ynenihsnus|eciton#moc.ynenihsnus|eciton
4. You can reply to a work order by clicking on your work order in your Work Order History (If you do not see your work order click the + sign beside the Pending Work Order title and it will display all of your company’s active work orders.)
5. Work orders may take as long as 1 week to be completed depending on the type and your prompt response.

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